Director – Product Operations (Elmira, ON)

We are looking for a Director – Product Operations in our Product work group.

In this role, you will fill a key position within Trylon’s product division encompassing both sales and project management functions. This dynamic role involves management of a high performing sales and PM team as well as collaboration with other departments in order to maximize the Trylon customer service experience.

You will:

  • Budget and execute the sales plan inclusive of top line revenue and direct margin
  • Manage the stock product team, including sales, customer service, and product management functions
  • Manage the custom product team, including sales and project management functions
  • Establish and execute near, mid and long term strategy for the product business including provision of direction regarding new products, development of aging products, and product obsolescence
  • Account for end to end product life cycle management
  • Account for reporting on monthly financial performance
  • Act as primary liaison between the product division and other divisions of the organization

You have:

  • Proficiency in Microsoft Office (Word, Power Point, Excel, etc)
  • A Post-Secondary Education (University or College)
  • A Minimum 10 years of experience in roles involving the management of people, including performance reviews
  • Telecommunications industry experience is an asset
  • Excellent communication skills – both written and verbal
  • Experience preparing annual budget top line sales, direct margin by customer and product type, departmental overhead expenses and monthly accrual reports
  • Set and achieved annual targets for the team
  • Reported on financial forecast weekly
  • Reviewed quotes for custom product and provide direction and approval regarding margins as well as cost validation when required
  • Prepared and presented slide decks on a variety of relevant topics for internal and external meetings and / or reporting
  • Successfully managed escalations from customers and the team
  • Worked in conjunction with other departments to manage and facilitate shipment of customer inventory through customer communication
  • Developed and maintained relationships with all major customers at the management and director level
  • Travelled and met with customers in order to foster increased sales and gain a greater understanding of how Trylon can add value to their organization.
  • Participated in trade shows on an as needed basis in alignment with organizational goals
  • Ability to multi-task & prioritize activities
  • Ability to learn quickly & retain knowledge gained
  • Excellent interpersonal skills- must poses the ability to work well with a variety or departments & external contacts, as well as effectively manage a team of direct and indirect reports

Do you love wireless technology?  We do.  Are you passionate about supporting global wireless communications?  We are. 

 We are Trylon.  Trylon has been supplying innovative, cell site steel infrastructure, as well as site acquisition, engineering services, installation and technical services for wireless networks since the introduction of cellular technology in the early 1980s. As technology has evolved, we’ve continued to facilitate its expansion and accessibility, more recently with internet broadband, LTE and small-cell installations.

Sound interesting?  How would you like to join our team?

Apply by sending your resume to Check us out at

We thank all applicants, but only those who are selected to participate in our recruitment process will be contacted.

Trylon TSF Inc. is dedicated to diversity, inclusion and accessibility in the workplace. Please reach out to our recruitment team to discuss any accommodation needs that you may require during the hiring process.